Health, Safety, Quality & Environmental Management System

HPROC16 Emergency Response Procedure

Version 2.0 | February 2026
ReferenceHPROC16
Version2.0
Issue Date17/02/2026
Approved BySean Ashton
Next Review17/02/2027
ClassificationCRGI Information

Version History

Version Date Author Changes
1.0 01/04/2025 Sean Ashton Initial issue (S.O.P 5.4)
2.0 17/02/2026 Sean Ashton Consolidated to flowchart procedure format — staff model, manuals as core reference

Emergency Response Procedure Flowchart

ISO 14001 Cl. 8.2 • ISO 45001 Cl. 8.2 — Emergency preparedness and response

Procedure Overview
This procedure defines CRGI Solutions' emergency preparedness and response arrangements. As a virtual consultancy, emergencies primarily concern: loss of IT infrastructure (host computers at CEO premises), health emergencies affecting staff, emergencies at client sites during visits, and fire/flood at the CEO's premises where host equipment is located.

Emergency Response Process Flow

Operations Manager
Sean Ashton
Preparedness
Identify potential emergency scenarios
Scenarios:
• Fire at CEO premises
• IT system failure
• Health emergency (staff member)
• Client site emergency
• Environmental spill (client site)
• Data breach
Define response procedures for each scenario
Ensure emergency contacts current
Any Person
First responder
Response
Emergency occurs
Ensure personal safety first
Notify Ops Manager immediately
Life threatening?
Yes
Call 999 & follow emergency services instructions
No
Follow scenario-specific response plan
Notify CEO
Operations Manager
Sean Ashton
Recovery & Review
Coordinate recovery actions
Investigate cause per HPROC15
Review & update emergency procedures
Conduct lessons learned
Test emergency arrangements annually
Process / Activity
Decision Point
Document / Record
Completion / Conformance
Escalation / Issue

Emergency Contact List

RoleContactResponsibility
CEODragos CiordasOverall authority, premises emergencies, client escalation
Operations ManagerSean AshtonIncident coordination, HSE notification, IT recovery
Emergency Services999Life-threatening situations, fire, serious injury
HSE0345 300 9923RIDDOR reporting

Related Documents

P
HPOL18
Emergency Response Policy
P
HPROC15
Incident Investigation
R
HREG14
Emergency Equipment Log
F
HFORM13
Fire Risk Assessment