ReferenceHPROC15

Version2.0

Issue Date17/02/2026

Approved BySean Ashton

Next Review17/02/2027

ClassificationCRGI Information

Version History

Version	Date	Author	Changes
1.0	01/04/2025	Sean Ashton	Initial issue (S.O.P 8.1)
2.0	17/02/2026	Sean Ashton	Consolidated to flowchart procedure format — staff model, manuals as core reference

Incident Investigation Procedure Flowchart

ISO 45001:2018 Clause 10.2 — Incident investigation, nonconformity and corrective action

Procedure Overview

This procedure defines how CRGI Solutions reports, investigates and learns from incidents, including accidents, near misses, dangerous occurrences, and occupational ill health. All incidents are reported immediately to the Operations Manager and logged in HREG09.

Incident Investigation Process Flow

All Staff

CRGI Team

Report

Incident occurs or near miss identified

Make area safe (if applicable)

Report immediately to Ops Manager

Complete Incident Report

HFORM03

Operations Manager

Sean Ashton

Investigate

Classify incident severity

RIDDOR reportable?

Yes

Report to HSE within statutory timescale & notify CEO

Internal investigation only

Investigate root cause:
• Gather evidence
• Interview witnesses
• Review risk assessments

HREG09

Operations Manager

Sean Ashton

Corrective Action

Determine corrective actions per HPROC14

Update risk assessments per HPROC01

Communicate lessons learned

Systemic issue?

Yes

Review affected policies & procedures

Close investigation

Report trends at Management Review

Process / Activity

Decision Point

Document / Record

Completion / Conformance

Escalation / Issue

RIDDOR Reporting

Certain incidents must be reported to the HSE under RIDDOR 2013 including: fatalities, specified injuries, over-7-day incapacitation, dangerous occurrences, and occupational diseases. The Operations Manager is responsible for determining RIDDOR applicability and making reports. The CEO must be notified immediately of any RIDDOR-reportable incident.

Version History

Incident Investigation Procedure Flowchart

Incident Investigation Process Flow

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