ReferenceHPROC14

Version2.0

Issue Date17/02/2026

Approved BySean Ashton

Next Review17/02/2027

ClassificationCRGI Information

Version History

Version	Date	Author	Changes
1.0	01/04/2025	Sean Ashton	Initial issue (S.O.P 7.1 / 7.2)
2.0	17/02/2026	Sean Ashton	Consolidated to flowchart procedure format — staff model, manuals as core reference

Corrective Action Procedure Flowchart

ISO 9001 Cl. 10.2 • ISO 14001 Cl. 10.2 • ISO 45001 Cl. 10.2 — Nonconformity and corrective action

Procedure Overview

This procedure defines how CRGI Solutions identifies, investigates, and corrects nonconformities across the HSQE management system. All nonconformities are logged in HREG08 with root cause analysis, corrective actions, and effectiveness verification.

Corrective Action Process Flow

Operations Manager

Sean Ashton

Identify

Nonconformity identified

Sources:
• Internal audit
• External audit
• Customer complaint
• Incident investigation
• Management review
• Staff member report

Contain & correct immediately where possible

HREG08

Operations Manager

Sean Ashton

Investigate

Investigate root cause:
• 5 Whys
• Fishbone analysis
• Process review

Determine corrective action to prevent recurrence

Systemic issue?

Yes

Update affected policies, procedures or controls

Targeted corrective action

Assign owner & due date

Operations Manager

Sean Ashton

Verify

Implement corrective action

Verify effectiveness after implementation

Effective?

Yes

Close CA & document evidence

Reopen & reassess root cause

Report trends at Management Review

Process / Activity

Decision Point

Document / Record

Completion / Conformance

Escalation / Issue

Response Timescales

Finding Type	Containment	Root Cause	CA Due	Verification
Major NC	Immediate	5 working days	30 days	60 days
Minor NC	5 working days	10 working days	90 days	120 days
OFI	N/A	N/A	Next review cycle	Next audit
Customer Complaint	Immediate acknowledgment	5 working days	30 days	60 days

Version History

Corrective Action Procedure Flowchart

Corrective Action Process Flow

Response Timescales

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